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Further Information

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FAQ

  1. How does the system work?
    See our Homepage for the basic online demonstration. Briefly:
  • You take the photographs yourself,
  • You then use your own login area to upload your photographs to our service using a web browser,
  • You create your scenes and slideshows and link them into a tour,
  • Use the provided URL link to publish your completed tours on your own website, property portal, PDF document etc.
  • The tours are securely hosted in the cloud using our servers, and the system is compatible with anything that allows a URL link to be added.
  1. Is this virtual tour service compatible with my estate agent software?

Yes, we have developed our virtual tour service to be compatible with estate agent software and property portals.

  1. Is this virtual tour service compatible with rightmove.co.uk?

Yes, many of our customers are creating virtual tours with our service and linking them on rightmove.co.uk. Rightmove supports links to external virtual tours. You can either use one virtual tour link per property or provide multiple links for each of the scenes and slideshows you create.

  1. What is the best way to take my pictures to ensure the best results?

Generally, the best approach is to capture your panoramic scene from the corner of a room, enabling you to capture as much of the scene as possible, with as little panning as is needed. Try to avoid having objects close to the camera. We have compiled some additional information on our Using the System page.

  1. Uploading photos seems to be taking a long time, is there anything I can do?

You may be using an older web browser. Internet Explorer 10, Google Chrome, Firefox and Safari all support resizing your photos before they are uploaded to our service, significantly reducing the upload time. If you are using Internet Explorer 9 or below and Microsoft Windows and cannot change your browser you can download our Photograph Resizing Tool which resizes your photos down to the appropriate size for our service. The resulting smaller image sizes are much faster to upload. We'd recommend upgrading your browser - Google Chrome is our favourite.

  1. I've changed the photographs in a tour/scene/slideshow and submitted it for processing, but when I view the tour/scene/slideshow I'm still looking at the old one.

This is because your web browser has stored the virtual tour online scene/slideshow in your local cache. Please force the browser to refresh the page from the source rather than use the cache store, or research emptying the cache for the browser you are using. For example, if you are using Microsoft Internet Explorer, please try the following:

  • Click on the Tools menu
  • Select Internet Options...
  • On the General tab, under Temporary Internet Files, click on the Delete Files button.
  • You can also hold down the <CTRL> button on your keyboard whilst you click on the browser refresh icon.
  1. Can I change the order in which the scenes are shown on the tour?

Yes. When publishing your tour from the super-fast tour publisher or from the mobile web-app, use the drag icon to drag-and-drop the scenes into the order you require prior to publishing the tour. After publication or from the account centre go to the manage scenes page for the tour and alter the order from there in the same way. Remember to click on the Submit button to reflect any changes made to the tour.

  1. How long will my virtual tours stay online?

Your virtual tour scenes/slideshows/tours will remain online for as long as you maintain a subscription.

  1. Why do I keep getting logged out after an hour?

This is a security feature. If, after logging in, you are inactive on our website for a period of one hour, you will automatically be logged out.

  1. How many scenes can I link to each property virtual tour?

You can have an unlimited number of scenes and slideshows in a tour. A scrollbar facilitates access to a longer list on the right hand side. For ease of use however for the viewing user, we suggest you limit the number of scenes so that the scrollbar does not show. This is approximately 12 or 13 scenes.

  1. Can I use the single images I have already stitched from a different source, such as a previous provider or from my digital camera or smartphone?

Yes, you only need to upload your completed image and it will be displayed using our standard tour/scene viewer. No stitching will be performed. The image must be in rectilinear format - this looks like a standard camera image, except it is wider.

  1. Can I add our logo to our tours?

Yes you can. To add your company logo to the Tours:

  • Click on the 'Settings' menu at the top of the page.
  • Click on the 'Browse' button to search for your logo.
  • Click on the 'Finish' button.
    Please note that all logos should be a maximum of 100 x 100 pixels in size. Also, these changes are global to the account. For any existing tours that you want to apply this change to, those tours would need to be re-submitted for processing after making these changes. You will not need to re-submit individual scenes or slideshows.
  1. Can I turn on or off the display of the tour names on our tours?

Yes you can. To turn on or off Tour names on the published Tours:

  • Click on the 'Settings' menu at the top of the page.
  • Change the Show Tour Name dropdown to Yes or No as appropriate.
  • Click on the 'Finish' button.
    Please note that these changes are global to the account. Also for any existing tours that you want to apply this change to, those tours would need to be re-submitted after making these changes.

If you require further help please e-mail support@virtualtouronline.co.uk.

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Page last modified on March 14, 2014, at 03:49 PM